Agent Desktop

Call Centre Helper Directory - Agent Desktop

At IFS – mplsystems our vision is ‘to make complex service simple’: we design and deliver Omni-Channel Contact Centre, CRM Customer Service desktop and AI enabled Virtual Assistance solutions.

Inisoft is a dynamic and forward thinking software provider, specialising in contact center technology.

Jacada offers enterprises solutions that include customer service bots, agent desktop analytics & automation, to reduce operational costs and drive customer loyalty.

QuickScripts is a drag and drop workflow based interface that allows users to create and manage call scripts. The software application is easily customised with existing PBX platforms and integrates with CRM solutions.