Call Centre Helper Directory - Agent Desktop
Providing both Omni-Channel Contact Centre and CRM Customer Service Software, IFS | mplsystems’ focus is making ‘customer service simple’ via our uniquely configurable agent desktop solution.
Inisoft is a dynamic and forward thinking software provider, specialising in contact center technology.
QuickScripts is a drag and drop workflow based interface that allows users to create and manage call scripts. The software application is easily customised with existing PBX platforms and integrates with CRM solutions.
- Learn Why Customers Contact
- Involve Agents in Strategy
- Fix 3 Common Process Problems
- Make Customer Feedback Visible
- Train your Team Leaders Well
- Stop the Obsession with Efficiency
- Stop Firefighting - Start Planning
- Write the Business Case
- Give Agents the Right Tools
- Create a Positive Culture
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