Agent Desktop

Call Centre Helper Directory - Agent Desktop

IFS Customer Engagement provides a complete solution to transform the contact centre: combining omni-channel contact technology with Customer Service CRM software in a single, uniquely configurable, AI-powered agent desktop.

QuickScripts is a drag and drop workflow based interface that allows users to create and manage call scripts. The software application is easily customised with existing PBX platforms and integrates with CRM solutions.

 
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