Analytics

Call Centre Helper Directory - Analytics

Introducing Experience Communications as a Service (XCaaS). 8×8 XCaaS delivers a single platform for cloud-native contact centre, voice, team chat, meetings, and embeddable communications. 

Akixi is an award-winning company providing comprehensive call and contact analytics solutions. Our cloud-based reporting software offers unprecedented insight into how your contact processes are working and how you can optimize them for a game-changing, ultra-responsive customer experience.

Business Systems (UK) Ltd specialises in providing innovative Workforce Optimisation and Customer Insight technologies to Contact Centres.

Calabrio is the customer experience intelligence company that empowers organisations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behaviour and sentiment, and derives compelling insights from the contact centre.

CallMiner is the leading cloud-based customer interaction analytics solution for extracting business intelligence and improving agent performance across all contact channels.

Contexta360 is a leading speech analytics and conversational intelligence company. We are a team of highly skilled software developers and computer scientists with a passion for artificial intelligence, speech-to-text, data science and natural language understanding.

Genesys powers more than 25 billion of the world’s best customer experiences each year.

MaxContact is a leading cloud-based contact centre solution provider. With unrivalled technology and a fantastic 100% UK based team, we design and develop your solution based on your business requirements, so as your needs change, so do we.

NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime.

NICE CXone combines best-in-class Omnichannel Routing, Workforce Engagement, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.

NICE Nexidia provides industry leading easy to use, out-of-the-box contact center interaction analytics solutions that enable companies to drive business optimisation by consuming and visualising all customer interactions data for focused, informed decision making.

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another.

 
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