Analytics

Call Centre Helper Directory - Analytics

8×8 is the world’s first Communications Cloud that easily and seamlessly connects employees, customers and applications to improve business performance for enterprises large and small, global and local.

Akixi is an award-winning company providing comprehensive call and contact analytics solutions. Our cloud-based reporting software offers unprecedented insight into how your contact processes are working and how you can optimize them for a game-changing, ultra-responsive customer experience.

Business Systems is the UK’s largest independent provider of call recording and workforce optimisation technologies encompassing quality monitoring, analytics and workforce management solutions.

Calabrio is the customer experience intelligence company that empowers organisations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behaviour and sentiment, and derives compelling insights from the contact centre.

CallMiner is the leading cloud-based customer interaction analytics solution for extracting business intelligence and improving agent performance across all contact channels.

Clarabridge offers the leading out-of-the box SaaS solution to power customer experience management initiatives.

Genesys powers more than 25 billion of the world’s best customer experiences each year.

Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers.

NICE inContact world’s No. 1 cloud customer experience platform CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.

NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime.

Serenova has transformed the customer experience. Over a decade ago, we realised technology didn’t exist that could deliver immediate, consistent, and exceptional service. So, we created a true cloud contact centre solution that could.

Speechmatics has used its decades of machine learning and research expertise to develop automatic speech recognition (ASR), available securely on-premises and in private or public clouds.

Syntec (formerly Syntec Telecom) provides an integrated suite of telephony and managed hosted services for efficient management of your calls and contact centre activities.

 
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