Call Centre Software

Call Centre Helper Directory - Call Centre Software

8×8 is the world’s first Communications Cloud that easily and seamlessly connects employees, customers and applications to improve business performance for enterprises large and small, global and local.

Altitude helps companies engage customers and deliver great service with unified customer interaction management solutions for customer-centric companies.

Antheus are an award-winning UK-based provider with UK data centres. We specialise in contact centre systems for small and medium-sized businesses in the UK and throughout Europe. 

Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer journey.

CallMiner is the leading cloud-based customer interaction analytics solution for extracting business intelligence and improving agent performance across all contact channels.

Ctalk are a leading multi-channel contact centre software company providing unified business communication solutions for premise based, hosted or hybrid deployments.

Diabolocom is a cloud contact centre solution provider and telecom operator.

Enghouse Interactive delivers technology and expertise to help bring your customers closer to your business through its wide range of customer contact solutions.

Genesys powers more than 25 billion of the world’s best customer experiences each year.

Hostcomm provides hosted telephony and contact centre services to businesses based on VoIP technologies. 

At IFS – mplsystems our vision is ‘to make complex service simple’: we design and deliver Omni-Channel Contact Centre, CRM Customer Service desktop and AI enabled Virtual Assistance solutions.

Inisoft is a dynamic and forward thinking software provider, specialising in contact center technology.

injixo is an online platform offering cloud-based services to contact centre professionals.

Knowledge Powered Solutions (KPS) specialise in providing Knowledge Management (KM) solutions for Call Centres, Service Desks and Shared Service Environments.

MaxContact deliver solutions tailored to clients needs, solving complex problems and providing ‘works as expected’ features and functionality. They provide IVR payment gateways, automation, custom integration and applications as we understand the complexities of clients demands.

Monet Software is a global provider of workforce optimisation software solutions for contact centres and help desks.

Natterbox delivers a global cloud telephony platform. Unique as the world’s 1st and only end-to-end telephony service to be 100% integrated and managed within the Salesforce platform.

Cloud contact centre software for sales and service teams using Salesforce.

Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers.

NICE inContact world’s No. 1 cloud customer experience platform CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.

NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime.

Noda Contact Center is the company’s own all-in-one (C++, Java) IP solution. www.nodacontact.com

RingCentral utilises both CCaaS and UCaaS in the cloud to provide fresh approaches for Contact Centres and customer engagement at any size organisation.

Scorebuddy is quality assurance solution for scoring customer service calls, emails and web chat. It is a dedicated, stand-alone staff scoring system based in the cloud, requiring no integration.

Serenova (formerly LiveOps Cloud) drastically reduces the complexity and frustration associated with multiple legacy tools and delivers greater insights into data and performance than ever before possible.

Sytel Limited delivers secure, resilient IP telephony and media infrastructure software for carriers, enterprises and hosted VoIP call centre providers, connecting and managing calls and media sessions, without boundary.

As a leading global provider of hosted customer contact centre and unified communications solutions to enterprises, West Unified Communications is leading the transition to cloud-based contact centres.

 
Get the latest exciting news and articles straight to your inbox