Call Centre Software

Call Centre Helper Directory - Call Centre Software

Introducing Experience Communications as a Service (XCaaS). 8×8 XCaaS delivers a single platform for cloud-native contact centre, voice, team chat, meetings, and embeddable communications. 

Akixi is an award-winning company providing comprehensive call and contact analytics solutions. Our cloud-based reporting software offers unprecedented insight into how your contact processes are working and how you can optimize them for a game-changing, ultra-responsive customer experience.

Alvaria was founded through the merger of Aspect Software and Noble Systems, technology leaders in Customer Experience (CX) and Workforce Engagement solutions

Calabrio is the customer experience intelligence company that empowers organisations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behaviour and sentiment, and derives compelling insights from the contact centre.

CallMiner is the leading cloud-based customer interaction analytics solution for extracting business intelligence and improving agent performance across all contact channels.

Multi award winning payment solution for contact centres.

Comdata is a leading innovative global service provider in Customer Management BPO with 30 years’ experience.

Contexta360 is a leading speech analytics and conversational intelligence company. We are a team of highly skilled software developers and computer scientists with a passion for artificial intelligence, speech-to-text, data science and natural language understanding.

Customer Touch Point specializes in long-term and instant impact customer experience solutions for organizations worldwide, providing the tools and support they need to deliver effortless customer experiences.

eGains knowledge-powered customer engagement software automates digital-first, omnichannel experiences for global brands.

Enghouse Interactive delivers technology and expertise to help bring your customers closer to your business through its wide range of customer contact solutions.

Genesys powers more than 25 billion of the world’s best customer experiences each year.

Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey.

MaxContact is a leading cloud-based contact centre solution provider. With unrivalled technology and a fantastic 100% UK based team, we design and develop your solution based on your business requirements, so as your needs change, so do we.

NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime.

NICE CXone combines best-in-class Omnichannel Routing, Workforce Engagement, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.

NICE Nexidia provides industry leading easy to use, out-of-the-box contact center interaction analytics solutions that enable companies to drive business optimisation by consuming and visualising all customer interactions data for focused, informed decision making.

OpenText is a key player in driving the end-to-end digital experiences and customer journeys, one of the key drivers is retaining customers and turning them into advocates.

RingCentral utilises both CCaaS and UCaaS in the cloud to provide fresh approaches for Contact Centres and customer engagement at any size organisation.

Scorebuddy is a cloud based Quality Assessment platform used to measure and improve staff performance by evaluating multi-channel customer interactions in contact centers.

Servion delivers complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximizing their existing investments.

Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice, SMS, and Fax services.

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another.

Pre-employment call center agent assessment software helping you find, evaluate, and hire skilled customer service agents up to 50 times faster.

Voci Technologies leads the industry in technology designed to empower partners to unleash the value hidden within their customer’s voice data.

Vonage (formerly NewVoiceMedia) is redefining business communications, helping enterprises use fully-integrated unified communications, contact centre and programmable communications solutions via APIs.

 
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