Call Centre Software

Call Centre Helper Directory - Call Centre Software

8×8 offers innovative, secure and reliable cloud technology. We offer world-class virtual contact centre solutions as well as business phone services, collaboration, virtual meetings and conferencing.

Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer journey.

Bpm’online products offer the agility to continuously test, optimise and change processes faster than ever and include a set of best-practice processes for marketing, sales and customer.

CallMiner is the leading cloud-based customer interaction analytics solution for extracting business intelligence and improving agent performance across all contact channels.

Ctalk are a leading multi-channel contact centre software company providing unified business communication solutions for premise based, hosted or hybrid deployments.

Enghouse Interactive delivers technology and expertise to help bring your customers closer to your business through its wide range of customer contact solutions.

Genesys powers more than 25 billion of the world’s best customer experiences each year.

Genesys │ Interactive Intelligence (formerly Interactive Intelligence) is a global leader of cloud services for customer engagement, communications and collaboration.

Greenlight CRM solves all your call centre technology requirements in one hosted solution that’s easy to use, compliant, customisable and feature rich.

Hostcomm provides hosted telephony and contact centre services to businesses based on VoIP technologies. 

Providing both Omni-Channel Contact Centre and CRM Customer Service Software, IFS | mplsystems’ focus is making ‘customer service simple’ via our uniquely configurable agent desktop solution.

Inisoft is a dynamic and forward thinking software provider, specialising in contact center technology.

injixo is an online platform offering cloud-based services to contact centre professionals.

Having provided bespoke technology solutions to the contact centres of many of the country’s leading brands over the past 20 years, we truly understand how to help you meet your goals.

Knowledge Powered Solutions (KPS) specialise in providing Knowledge Management (KM) solutions for Call Centres, Service Desks and Shared Service Environments.

GeoFluent helps contact centres deliver multilingual support across channels using their existing communications platforms and agents.

The highest rated CTI Solution on the Salesforce AppExchange. NewVoiceMedia is bridging that gap between your customer data and your Contact Centre.

Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers.

NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime.

Olive provides world-class innovative communications solutions such as cloud contact centres and workforce optimisation across the four cornerstones of IT Infrastructure; Voice, Data, Mobility & Applications.

RingCentral is a global provider of cloud enterprise unified communications and collaboration solutions.

Scorebuddy is quality assurance solution for scoring customer service calls, emails and web chat. It is a dedicated, stand-alone staff scoring system based in the cloud, requiring no integration.

Serenova (formerly LiveOps Cloud) drastically reduces the complexity and frustration associated with multiple legacy tools and delivers greater insights into data and performance than ever before possible.

Sytel Limited delivers secure, resilient IP telephony and media infrastructure software for carriers, enterprises and hosted VoIP call centre providers, connecting and managing calls and media sessions, without boundary.

As a leading global provider of hosted customer contact centre and unified communications solutions to enterprises, West Unified Communications is leading the transition to cloud-based contact centres.

 
 
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