Call Centre Software

Call Centre Helper Directory - Call Centre Software

Akixi is an award-winning company providing comprehensive call and contact analytics solutions. Our cloud-based reporting software offers unprecedented insight into how your contact processes are working and how you can optimize them for a game-changing, ultra-responsive customer experience.

Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer journey.

Calabrio is the customer experience intelligence company that empowers organisations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behaviour and sentiment, and derives compelling insights from the contact centre.

CallMiner is the leading cloud-based customer interaction analytics solution for extracting business intelligence and improving agent performance across all contact channels.

Multi award winning payment solution for contact centres.

Comdata is a leading innovative global service provider in Customer Management BPO with 30 years’ experience. www.comdatagroup.com

Diabolocom is a cloud software vendor and telecommunications operator that offers an omnichannel solution for sales, customer service, and contact centres.

Enghouse Interactive delivers technology and expertise to help bring your customers closer to your business through its wide range of customer contact solutions.

While there are many CRMs on the market, FIVE CRM, incorporating CallPro CRM, is the most focused CRM for call centres.

Genesys powers more than 25 billion of the world’s best customer experiences each year.

Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey.

injixo is an online platform offering cloud-based services to contact centre professionals.

Koopid’s AI-powered CX Orchestration platform transforms your contact centre into a digital-first powerhouse, deftly blending intelligent automation and expert human touch across channels.

Lifesize has completely transformed the customer experience. Over a decade ago, we realised technology didn’t exist that could deliver immediate, consistent, and exceptional service. So, we created a true cloud contact centre solution that could.

NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime.

NICE inContact world’s No. 1 cloud customer experience platform CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.

NICE Nexidia provides industry leading easy to use, out-of-the-box contact center interaction analytics solutions that enable companies to drive business optimisation by consuming and visualising all customer interactions data for focused, informed decision making.

OpenText help companies create customers for life with intelligent and connected digital experiences, while optimizing contact centre operations.

QContact brings all your calls, emails, social media, live chat, texts and WhatsApp into one unified interface.

RingCentral utilises both CCaaS and UCaaS in the cloud to provide fresh approaches for Contact Centres and customer engagement at any size organisation.

Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice, SMS, and Fax services.

Sytel Limited develops and supplies Softdial Contact Center (SCC) multimedia, multichannel, fully blended cloud contact center solutions, for quick and easy deployment by partners offering CCaaS or enterprise users.

VCC Live is a worldwide Cloud-based Contact Center software provider, offering telecommunications services and solutions to companies aiming to excel their customer experience.

Verint Monet provides affordable and easy-to-use call centre optimisation solutions, including workforce management, call recording, quality assurance and performance management.

Voci’s advanced AI-driven speech to text engine powers the future of customer voice analytics.

Vonage (formerly NewVoiceMedia) is redefining business communications, helping enterprises use fully-integrated unified communications, contact centre and programmable communications solutions via APIs.

Wisper develops and sells a workstation virtualization offer (ceBox@OS) without server infrastructure.

 
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