Cloud Solutions

Call Centre Helper Directory - Cloud Solutions

8×8 offers innovative, secure and reliable cloud technology. We offer world-class virtual contact centre solutions as well as business phone services, collaboration, virtual meetings and conferencing.

Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer journey.

CallMiner is the leading cloud-based customer interaction analytics solution for extracting business intelligence and improving agent performance across all contact channels.

Ctalk are a leading multi-channel contact centre software company providing unified business communication solutions for premise based, hosted or hybrid deployments.

Enghouse Interactive delivers technology and expertise to help bring your customers closer to your business through its wide range of customer contact solutions.

Five9 is a leading provider of cloud software for the enterprise contact center market.

Genesys powers more than 25 billion of the world’s best customer experiences each year.

Genesys │ Interactive Intelligence (formerly Interactive Intelligence) is a global leader of cloud services for customer engagement, communications and collaboration.

Providing both Omni-Channel Contact Centre and CRM Customer Service Software, IFS | mplsystems’ focus is making ‘customer service simple’ via our uniquely configurable agent desktop solution.

injixo is an online platform offering cloud-based services to contact centre professionals.

GeoFluent helps contact centres deliver multilingual support across channels using their existing communications platforms and agents.

Netcall Telecom Limited is a leading provider of customer engagement solutions.

The highest rated CTI Solution on the Salesforce AppExchange. NewVoiceMedia is bridging that gap between your customer data and your Contact Centre.

NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime.

Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Management and Analytics technologies.

Olive provides world-class innovative communications solutions such as cloud contact centres and workforce optimisation across the four cornerstones of IT Infrastructure; Voice, Data, Mobility & Applications.

OPEX Hosting provides a full suite of ‘in-network’ telecommunications solutions: from our customer’s perspective these services require neither management nor maintenance on their part and we charge on a ‘usage-only’ basis.

Puzzel builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre.

RingCentral is a global provider of cloud enterprise unified communications and collaboration solutions.

Rostrvm Solutions is a leading software developer of rostrvm customer service hub applications, hosted and on-site. Meanwhile, poweredbyrostrvm delivers secure, cloud-based services to contact centres, which are fully scalable to suit the business’ needs.

Serenova (formerly LiveOps Cloud) drastically reduces the complexity and frustration associated with multiple legacy tools and delivers greater insights into data and performance than ever before possible.

Sytel Limited delivers secure, resilient IP telephony and media infrastructure software for carriers, enterprises and hosted VoIP call centre providers, connecting and managing calls and media sessions, without boundary.

Zendesk builds software for better customer relationships. We empower organizations to improve their customer engagement and better understand their customers.

 
 
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