Cloud Solutions

Call Centre Helper Directory - Cloud Solutions

8×8 is the world’s first Communications Cloud that easily and seamlessly connects employees, customers and applications to improve business performance for enterprises large and small, global and local.

Aculab was a pioneer of computer telephony integration, with a heritage spanning several decades providing core technology to many well-known contact centre solution providers. 

Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer journey.

CallMiner is the leading cloud-based customer interaction analytics solution for extracting business intelligence and improving agent performance across all contact channels.

Diabolocom is a cloud software vendor and telecommunications operator that offers an omnichannel solution for sales, customer service, and contact centres.

DID Logic operates the Exchange platform, delivering inbound VoIP numbers (DID capacity) and outbound SIP trunking service (VoIP termination) for businesses of all sizes, financial firms, universities and charities.

Enghouse Interactive delivers technology and expertise to help bring your customers closer to your business through its wide range of customer contact solutions.

Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results.

GCI provides an exceptional suite of end-to-end Managed Services designed around five integrated technology pillars: Full IT Support, Cloud, Unified Communications, Security & Compliance and Network & Infrastructure.

Genesys powers more than 25 billion of the world’s best customer experiences each year.

injixo is an online platform offering cloud-based services to contact centre professionals.

Netcall Telecom Limited is a leading provider of customer engagement solutions.

Cloud contact centre software for sales and service teams using Salesforce.

NICE inContact world’s No. 1 cloud customer experience platform CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.

NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime.

Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Management and Analytics technologies.

Odigo helps large organisations connect with individuals through world-class, cloud-based contact centre solutions.

OPEX Hosting provides a full suite of ‘in-network’ telecommunications solutions: from our customer’s perspective these services require neither management nor maintenance on their part and we charge on a ‘usage-only’ basis.

Puzzel builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre.

RingCentral utilises both CCaaS and UCaaS in the cloud to provide fresh approaches for Contact Centres and customer engagement at any size organisation.

Rostrvm Solutions is a leading software developer of rostrvm customer service hub applications, hosted and on-site. Meanwhile, poweredbyrostrvm delivers secure, cloud-based services to contact centres, which are fully scalable to suit the business’ needs.

Sabio Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences.

Serenova has transformed the customer experience. Over a decade ago, we realised technology didn’t exist that could deliver immediate, consistent, and exceptional service. So, we created a true cloud contact centre solution that could.

Sytel Limited delivers secure, resilient IP telephony and media infrastructure software for carriers, enterprises and hosted VoIP call centre providers, connecting and managing calls and media sessions, without boundary.

 
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