Contact Centre Solutions

Call Centre Helper Directory - Contact Centre Solutions

8×8 is the world’s first Communications Cloud that easily and seamlessly connects employees, customers and applications to improve business performance for enterprises large and small, global and local.

Altitude helps companies engage customers and deliver great service with unified customer interaction management solutions for customer-centric companies.

Antheus are an award-winning UK-based provider with UK data centres. We specialise in contact centre systems for small and medium-sized businesses in the UK and throughout Europe. 

Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer journey.

Business Systems is the UK’s largest independent provider of call recording and workforce optimisation technologies encompassing quality monitoring, analytics and workforce management solutions.

The CCP Network is growing fast with something to offer everyone in the contact centre world, whatever your role.

ContactOne provide an innovative omnichannel, cloud-based contact centre platform. It enables contact centres to communicate with customers via the customer’s media of choice with optional, post interaction CSAT for voice-of-the-customer (VoC) Insight.

Ctalk are a leading multi-channel contact centre software company providing unified business communication solutions for premise based, hosted or hybrid deployments.

Diabolocom is a cloud contact centre solution provider and telecom operator.

eGain customer engagement solutions make digital transformation easy for leading brands.

Enghouse Interactive delivers technology and expertise to help bring your customers closer to your business through its wide range of customer contact solutions.

As an award winning provider of outsourced UK contact centres, EWA has over 30 years experience in delivering brand dedicated, multi-channel contact centres and bureau-based solutions.

Five9 is a leading provider of cloud software for the enterprise contact center market.

Genesys powers more than 25 billion of the world’s best customer experiences each year.

Global Response develops unique partnerships with global brands, focused on our shared commitment to open communication and extraordinary customer care across all channels. We are the customer care partner who can support a global brand in its stated mission.

IFS Customer Engagement provides a complete solution to transform the contact centre: combining omni-channel contact technology with Customer Service CRM software in a single, uniquely configurable, AI-powered agent desktop.

Interactions provides Intelligent Virtual Assistants that seamlessly combine Artificial Intelligence and human understanding to enable businesses and consumers to engage in productive conversations.

Jabra headsets are designed to fit the unique needs of contact centres that want to meet their customers whether they are – online or on the phone – using the latest acoustic and communications technology.

Knowledge Powered Solutions (KPS) specialise in providing Knowledge Management (KM) solutions for Call Centres, Service Desks and Shared Service Environments.

Netcall Telecom Limited is a leading provider of customer engagement solutions.

Cloud contact centre software for sales and service teams using Salesforce.

NICE inContact world’s No. 1 cloud customer experience platform CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.

Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Management and Analytics technologies.

Noda Contact Center is the company’s own all-in-one (C++, Java) IP solution. www.nodacontact.com

Nuance helps organisations deliver intelligent self-service and human-assisted solutions so customers can easily get what they need from your contact centre, website or mobile app – how, when and where they want.

Plantronics headsets are the first choice for office, contact centre and consumer users all over the world.

Puzzel builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre.

QuickScripts is a drag and drop workflow based interface that allows users to create and manage call scripts. The software application is easily customised with existing PBX platforms and integrates with CRM solutions.

RingCentral utilises both CCaaS and UCaaS in the cloud to provide fresh approaches for Contact Centres and customer engagement at any size organisation.

Rostrvm Solutions is a leading software developer of rostrvm customer service hub applications, hosted and on-site. Meanwhile, poweredbyrostrvm delivers secure, cloud-based services to contact centres, which are fully scalable to suit the business’ needs.

Sabio, is a customer contact technology specialist focused on delivering exceptional customer service strategies and solutions.

Scorebuddy is quality assurance solution for scoring customer service calls, emails and web chat. It is a dedicated, stand-alone staff scoring system based in the cloud, requiring no integration.

Serenova (formerly LiveOps Cloud) drastically reduces the complexity and frustration associated with multiple legacy tools and delivers greater insights into data and performance than ever before possible.

Syntec (formerly Syntec Telecom) provides an integrated suite of telephony and managed hosted services for efficient management of your calls and contact centre activities.

Sytel Limited delivers secure, resilient IP telephony and media infrastructure software for carriers, enterprises and hosted VoIP call centre providers, connecting and managing calls and media sessions, without boundary.

 
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