Contact Centre Solutions

Call Centre Helper Directory - Contact Centre Solutions

Introducing Experience Communications as a Service (XCaaS). 8×8 XCaaS delivers a single platform for cloud-native contact centre, voice, team chat, meetings, and embeddable communications. 

Akixi is an award-winning company providing comprehensive call and contact analytics solutions. Our cloud-based reporting software offers unprecedented insight into how your contact processes are working and how you can optimize them for a game-changing, ultra-responsive customer experience.

Alvaria was founded through the merger of Aspect Software and Noble Systems, technology leaders in Customer Experience (CX) and Workforce Engagement solutions

Business Systems (UK) Ltd specialises in providing innovative Workforce Optimisation and Customer Insight technologies to Contact Centres.

Multi award winning payment solution for contact centres.

Cirrus’ award winning Cloud Contact Centre was designed by contact centre people for contact centre people. Our focus on intuitive design means your agents can focus on delivering the best outcome and service for your customers.

Comdata is a leading innovative global service provider in Customer Management BPO with 30 years’ experience.

Contexta360 is a leading speech analytics and conversational intelligence company. We are a team of highly skilled software developers and computer scientists with a passion for artificial intelligence, speech-to-text, data science and natural language understanding.

Customer Touch Point specializes in long-term and instant impact customer experience solutions for organizations worldwide, providing the tools and support they need to deliver effortless customer experiences.

Enghouse Interactive delivers technology and expertise to help bring your customers closer to your business through its wide range of customer contact solutions.

Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results.

Genesys powers more than 25 billion of the world’s best customer experiences each year.

Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey.

Jabra headsets are designed to fit the unique needs of all types of contact centres, who want to exceed their customers expectations and deliver a superior customer experience, whilst ensuring productivity every day.

KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers.

MaxContact is a leading cloud-based contact centre solution provider. With unrivalled technology and a fantastic 100% UK based team, we design and develop your solution based on your business requirements, so as your needs change, so do we.

Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers.

Netcall Technology Ltd is a leading provider of customer engagement solutions.

NICE CXone combines best-in-class Omnichannel Routing, Workforce Engagement, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.

Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Management and Analytics technologies.

Nuance helps organisations deliver intelligent self-service and human-assisted solutions so customers can easily get what they need from your contact centre, website or mobile app – how, when and where they want.

Odigo helps large organisations connect with individuals through world-class, cloud-based contact centre solutions.

OpenText help companies create customers for life with intelligent and connected digital experiences, while optimizing contact centre operations.

RingCentral utilises both CCaaS and UCaaS in the cloud to provide fresh approaches for Contact Centres and customer engagement at any size organisation.

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another.

Pre-employment call center agent assessment software helping you find, evaluate, and hire skilled customer service agents up to 50 times faster.

Voci Technologies leads the industry in technology designed to empower partners to unleash the value hidden within their customer’s voice data.

Vonage (formerly NewVoiceMedia) is redefining business communications, helping enterprises use fully-integrated unified communications, contact centre and programmable communications solutions via APIs.

Wisper develops and sells a workstation virtualization offer (ceBox@OS) without server infrastructure.

 
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