Customer Experience

Call Centre Helper Directory - Customer Experience

8×8 is the world’s first Communications Cloud that easily and seamlessly connects employees, customers and applications to improve business performance for enterprises large and small, global and local.

Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer journey.

Brainfood provides consultancy, master classes, whitepapers and webinars, keynote speaking and chairing for customer service leaders.

At Budd, our passion is “How do we stop doing dumb things to our customers and people?”. As consultants, we implement and host systematic, lean processes pioneered in great companies.

CallMiner is the leading cloud-based customer interaction analytics solution for extracting business intelligence and improving agent performance across all contact channels.

Diabolocom is a cloud software vendor and telecommunications operator that offers an omnichannel solution for sales, customer service, and contact centres.

Genesys powers more than 25 billion of the world’s best customer experiences each year.

Mpathy Plus provides services at both a strategic and operational level. We work in all areas of customer experience, customer service and contact centres and have the experience to make things happen!

Natterbox delivers a global cloud telephony platform. Unique as the world’s 1st and only end-to-end telephony service to be 100% integrated and managed within the Salesforce platform.

Netcall Technology Ltd is a leading provider of customer engagement solutions.

NICE inContact world’s No. 1 cloud customer experience platform CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.

Nuance helps organisations deliver intelligent self-service and human-assisted solutions so customers can easily get what they need from your contact centre, website or mobile app – how, when and where they want.

Odigo helps large organisations connect with individuals through world-class, cloud-based contact centre solutions.

An award-winning contact centre creative agency. Specialists in cost reduction and increased efficiency through creative audio, FAQ videos and channel-shift solutions.

ProcedureFlow makes your employees experts faster. By combining the power of a knowledge base, flow chart, and agent scripting, contact centres can reduce agent effort and provide the best possible customer experience.

Sabio Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences.

Serenova has transformed the customer experience. Over a decade ago, we realised technology didn’t exist that could deliver immediate, consistent, and exceptional service. So, we created a true cloud contact centre solution that could.

Speechmatics has used its decades of machine learning and research expertise to develop automatic speech recognition (ASR), available securely on-premises and in private or public clouds.

Talkdesk Enterprise Contact Center empowers companies to make customer experience a competitive advantage.

Streamline communication strategies, enhance back office and front office collaboration, improve customer experience, boost performance and save costs while delivering interactions that count with West’s innovative, cloud-based technology solutions.

 
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