Call Centre Helper Directory - Customer Experience
Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer journey.
Brainfood provides consultancy, master classes, whitepapers and webinars, keynote speaking and chairing for customer service leaders.
At Budd, our passion is “How do we stop doing dumb things to our customers and people?”. As consultants, we implement and host systematic, lean processes pioneered in great companies.
CallMiner is the leading cloud-based customer interaction analytics solution for extracting business intelligence and improving agent performance across all contact channels.
Comdata is a leading innovative global service provider in Customer Management BPO with 30 years’ experience. www.comdatagroup.com
Customer Touch Point specializes in long-term and instant impact customer experience solutions for organizations worldwide, providing the tools and support they need to deliver effortless customer experiences.
Diabolocom is a cloud software vendor and telecommunications operator that offers an omnichannel solution for sales, customer service, and contact centres.
Genesys powers more than 25 billion of the world’s best customer experiences each year.
Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey.
We ensure that your IVR creates the best first impression with expertly designed call flows and IVR scripts combined with professionally recorded IVR voice messages.
Jacada, Inc. helps enterprises reduce costs of operations significantly by deploying automation solutions and contextual bots.
Koopid’s AI-powered CX Orchestration platform transforms your contact centre into a digital-first powerhouse, deftly blending intelligent automation and expert human touch across channels.
Lifesize has completely transformed the customer experience. Over a decade ago, we realised technology didn’t exist that could deliver immediate, consistent, and exceptional service. So, we created a true cloud contact centre solution that could.
Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers.
Mpathy Plus provides services at both a strategic and operational level. We work in all areas of customer experience, customer service and contact centres and have the experience to make things happen!
Netcall Technology Ltd is a leading provider of customer engagement solutions.
NICE inContact world’s No. 1 cloud customer experience platform CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.
Nuance helps organisations deliver intelligent self-service and human-assisted solutions so customers can easily get what they need from your contact centre, website or mobile app – how, when and where they want.
Odigo helps large organisations connect with individuals through world-class, cloud-based contact centre solutions.
OpenText help companies create customers for life with intelligent and connected digital experiences, while optimizing contact centre operations.
An award-winning contact centre creative agency. Specialists in cost reduction and increased efficiency through creative audio, FAQ videos and channel-shift solutions.
ProcedureFlow makes your employees experts faster. By combining the power of a knowledge base, flow chart, and agent scripting, contact centres can reduce agent effort and provide the best possible customer experience.
Sabio Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences.
Talkdesk Enterprise Contact Center empowers companies to make customer experience a competitive advantage.