Customer Experience

Call Centre Helper Directory - Customer Experience

8×8 is the world’s first Communications Cloud that easily and seamlessly connects employees, customers and applications to improve business performance for enterprises large and small, global and local.

Altitude helps companies engage customers and deliver great service with unified customer interaction management solutions for customer-centric companies.

Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer journey.

Brainfood provides consultancy, master classes, whitepapers and webinars, keynote speaking and chairing for customer service leaders.

At Budd, our passion is “How do we stop doing dumb things to our customers and people?”. As consultants, we implement and host systematic, lean processes pioneered in great companies.

CallMiner is the leading cloud-based customer interaction analytics solution for extracting business intelligence and improving agent performance across all contact channels.

Ctalk are a leading multi-channel contact centre software company providing unified business communication solutions for premise based, hosted or hybrid deployments.

With our expert advice and refreshingly simple customer feedback software you’ll become a hero in your company for improving customer retention, delivering outstanding service and helping your people develop and excel.

Diabolocom is a cloud contact centre solution provider and telecom operator.

Ember is a business services group dedicated to helping organisations get more from their customer engagements and achieve tangible business benefits that deliver a material impact. We address customer management strategies, technical and operational capabilities through four integrated business.

As an award winning provider of outsourced UK contact centres, EWA has over 30 years experience in delivering brand dedicated, multi-channel contact centres and bureau-based solutions.

Genesys powers more than 25 billion of the world’s best customer experiences each year.

At IFS – mplsystems our vision is ‘to make complex service simple’: we design and deliver Omni-Channel Contact Centre, CRM Customer Service desktop and AI enabled Virtual Assistance solutions.

Interactions provides Intelligent Virtual Assistants that seamlessly combine Artificial Intelligence and human understanding to enable businesses and consumers to engage in productive conversations.

Jacada offers enterprises solutions that include customer service bots, agent desktop analytics & automation, to reduce operational costs and drive customer loyalty.

Natterbox delivers a global cloud telephony platform. Unique as the world’s 1st and only end-to-end telephony service to be 100% integrated and managed within the Salesforce platform.

Netcall Telecom Limited is a leading provider of customer engagement solutions.

NICE inContact world’s No. 1 cloud customer experience platform CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.

An award-winning contact centre creative agency. Specialists in cost reduction and increased efficiency through creative audio, FAQ videos and channel-shift solutions.

QuickScripts is a drag and drop workflow based interface that allows users to create and manage call scripts. The software application is easily customised with existing PBX platforms and integrates with CRM solutions.

Serenova (formerly LiveOps Cloud) drastically reduces the complexity and frustration associated with multiple legacy tools and delivers greater insights into data and performance than ever before possible.

As a leading global provider of hosted customer contact centre and unified communications solutions to enterprises, West Unified Communications is leading the transition to cloud-based contact centres.

 
 
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