Multi-channel communications

Call Centre Helper Directory - Multi-channel communications

8×8 is the world’s first Communications Cloud that easily and seamlessly connects employees, customers and applications to improve business performance for enterprises large and small, global and local.

ContactOne provide an innovative omnichannel, cloud-based contact centre platform. It enables contact centres to communicate with customers via the customer’s media of choice with optional, post interaction CSAT for voice-of-the-customer (VoC) Insight.

Ctalk are a leading multi-channel contact centre software company providing unified business communication solutions for premise based, hosted or hybrid deployments.

Enghouse Interactive delivers technology and expertise to help bring your customers closer to your business through its wide range of customer contact solutions.

Genesys powers more than 25 billion of the world’s best customer experiences each year.

At IFS – mplsystems our vision is ‘to make complex service simple’: we design and deliver Omni-Channel Contact Centre, CRM Customer Service desktop and AI enabled Virtual Assistance solutions.

Inisoft is a dynamic and forward thinking software provider, specialising in contact center technology.

Netcall Telecom Limited is a leading provider of customer engagement solutions.

Cloud contact centre software for sales and service teams using Salesforce.

NICE inContact world’s No. 1 cloud customer experience platform CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.

Noda Contact Center is the company’s own all-in-one (C++, Java) IP solution. www.nodacontact.com

Puzzel builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre.

Sabio, winner of the 2015 Avaya Technical Excellence Award, is a customer contact technology specialist focused on delivering exceptional customer service strategies and solutions.

Serenova (formerly LiveOps Cloud) drastically reduces the complexity and frustration associated with multiple legacy tools and delivers greater insights into data and performance than ever before possible.

ZaiLab is a next-generation software company specializing in omnichannel contact centre software based in the cloud.

Zendesk builds software for better customer relationships. We empower organizations to improve their customer engagement and better understand their customers.