Call Centre Helper Directory - Outsourced Contact Centre Services
As an award winning provider of outsourced UK contact centres, EWA has over 30 years experience in delivering brand dedicated, multi-channel contact centres and bureau-based solutions.
Global Response is the Ecommerce Call Center, providing customer care, sales, email, chat and social media support services for many of the world’s top retailers.
Kura provides award winning outsourced contact centre services from its four locations across the UK.
- Learn Why Customers Contact
- Involve Agents in Strategy
- Fix 3 Common Process Problems
- Make Customer Feedback Visible
- Train your Team Leaders Well
- Stop the Obsession with Efficiency
- Stop Firefighting - Start Planning
- Write the Business Case
- Give Agents the Right Tools
- Create a Positive Culture
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