Call Centre Helper Directory - Performance Improvement
An award-winning contact centre creative agency. Specialists in cost reduction and increased efficiency through creative audio, FAQ videos and channel-shift solutions.
QuickScripts is a drag and drop workflow based interface that allows users to create and manage call scripts. The software application is easily customised with existing PBX platforms and integrates with CRM solutions.
- Learn Why Customers Contact
- Involve Agents in Strategy
- Fix 3 Common Process Problems
- Make Customer Feedback Visible
- Train your Team Leaders Well
- Stop the Obsession with Efficiency
- Stop Firefighting - Start Planning
- Write the Business Case
- Give Agents the Right Tools
- Create a Positive Culture
Ask a Question
& Find an Answer
Get answers from the Call Centre Helper community on your most difficult challenges