Call Centre Helper Directory - Scripting
While there are many CRMs on the market, FIVE CRM is the most focused CRM for call centres. The system can be used either stand-alone or in conjunction with a dialler system such as TCN.
Knowmax is an omnichannel knowledge management platform that is turning contact centres into resolution centres.
ProcedureFlow makes your employees experts faster. By combining the power of a knowledge base, flow chart, and agent scripting, contact centres can reduce agent effort and provide the best possible customer experience.