Call Centre Helper Directory - Training
Brainfood provides consultancy, master classes, whitepapers and webinars, keynote speaking and chairing for customer service leaders.
Ember Group are a business services group providing specialist management consultancy, training, analytics and executive search.
Raising Standards in Customer Operations.
- Learn Why Customers Contact
- Involve Agents in Strategy
- Fix 3 Common Process Problems
- Make Customer Feedback Visible
- Train your Team Leaders Well
- Stop the Obsession with Efficiency
- Stop Firefighting - Start Planning
- Write the Business Case
- Give Agents the Right Tools
- Create a Positive Culture