Call Centre Helper Directory - Voice of the Customer
Business Systems is the UK’s largest independent provider of call recording and workforce optimisation technologies encompassing quality monitoring, analytics and workforce management solutions.
Calabrio ONE is a unified suite—including call recording, quality management, workforce management, voice-of-the-customer analytics and advanced reporting—that records, captures and analyses customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.
With our expert advice and refreshingly simple customer feedback software you’ll become a hero in your company for improving customer retention, delivering outstanding service and helping your people develop and excel.
Enghouse Interactive delivers technology and expertise to help bring your customers closer to your business through its wide range of customer contact solutions.
Genesys powers more than 25 billion of the world’s best customer experiences each year.
Natterbox delivers a global cloud telephony platform. Unique as the world’s 1st and only end-to-end telephony service to be 100% integrated and managed within the Salesforce platform.
Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers.
NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime.
Syntec – integrated cloud contact centre management solutions