Call Centre Helper Directory - Voice of the Customer
Bright UK Ltd. measure and benchmark Performance, Employee engagement and Customer experience!
Business Systems is the UK’s largest independent provider of call recording and workforce optimisation technologies encompassing quality monitoring, analytics and workforce management solutions.
Enghouse Interactive delivers technology and expertise to help bring your customers closer to your business through its wide range of customer contact solutions.
Genesys powers more than 25 billion of the world’s best customer experiences each year.
Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers.
NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime.
For over ten years, market-leading Opinion8 has been enabling organisations to measure customer and employee satisfaction. Contact centres in both the public and private sectors benefit from our Voice of the Customer and Voice of the Employee automated surveys.
Syntec – integrated cloud contact centre management solutions