Workforce Management and Workforce Optimisation

Call Centre Helper Directory - Workforce Management and Workforce Optimisation

8×8 offers innovative, secure and reliable cloud technology. We offer world-class virtual contact centre solutions as well as business phone services, collaboration, virtual meetings and conferencing.

Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer journey.

Business Systems is the UK’s largest independent provider of call recording and workforce optimisation technologies encompassing quality monitoring, analytics and workforce management solutions.

Enghouse Interactive delivers technology and expertise to help bring your customers closer to your business through its wide range of customer contact solutions.

Genesys powers more than 25 billion of the world’s best customer experiences each year.

Genesys │ Interactive Intelligence (formerly Interactive Intelligence) is a global leader of cloud services for customer engagement, communications and collaboration.

Providing both Omni-Channel Contact Centre and CRM Customer Service Software, IFS | mplsystems’ focus is making ‘customer service simple’ via our uniquely configurable agent desktop solution.

injixo is an online platform offering cloud-based services to contact centre professionals.

Netcall Telecom Limited is a leading provider of customer engagement solutions.

NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime.

Olive provides world-class innovative communications solutions such as cloud contact centres and workforce optimisation across the four cornerstones of IT Infrastructure; Voice, Data, Mobility & Applications.

ProcessFlows cover every major area of unified communications to equip our customers with the tools they need to adapt to the evolving communications landscape.

Sabio, winner of the 2015 Avaya Technical Excellence Award, is a customer contact technology specialist focused on delivering exceptional customer service strategies and solutions.

 
 
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