Do you have your Advisors Chained to their Desks?


It’s a bit of an old-fashioned technique that has its roots more in the “if you can’t see it, you can’t measure it” school of the 1950s rather than the 21st century.

Why not allow staff to control their own whereabouts, within guidelines? Certainly, when it is ‘all hands to the pumps’ you will need to get calls answered, but during quieter periods it will probably be more effective to get your staff solving some of those drivers about why customers are calling in the first place.

Published On: 10th Dec 2013 - Last modified: 11th Jul 2017
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