Thursday, Jan. 20, 2022 at 10 a.m. GMT | 11 a.m. CEST
Organizations miss opportunities to generate significant enterprise value by failing to invest in unlocking the true potential of their contact centers—and contact center employees. Contact centers are more than “cost centers.” They are CX hubs well positioned to advance the strategic goals of each organization while driving business growth and delivering highly differentiated customer experiences.
Join Jeanne Bliss and Kieran King in an insightful conversation on how a human-first mindset and brave leadership boost employee engagement and lead to better customer experiences.
Join us to:
- Think holistically about CX in your organization, including the people, culture, and technology that fuels your practice.
- Strategically align and measure your CX KPIs and initiatives with business goals across the enterprise.
- Deliver moments that matter through your employees, to your customers, that are aligned to your organization’s goals.