Date: 11th December 2024 – 1pm GMT | 2pm CET
Location: Virtual
Join this latest to get a head start with your contact centre for the coming year. As 2024 comes to a close, it’s crucial to understand Generative AI’s emerging impact on the trends and challenges shaping the contact centre industry.
Join Five9 and ContactBabel on December 11 at 1pm GMT for a thought-provoking fireside chat where they review last year’s Five9 EMEA predictions and dive into the top five predictions and trends for the EMEA contact centre in 2025.
In this webinar, Five9 will cover:
- A review of CX Predictions from 2024
- How successful CX AI applications are driving industry-specific use cases
- Why AI for automation is set to become the leading AI for CX investment
- How companies using AI internally will leverage enterprise-led LLMs for their CX strategies
Author: Five9
Reviewed by: Jo Robinson
Published On: 22nd Nov 2024
Read more about - Call and Contact Centre Events, Five9
