Encourage Agents to Personalise Their Desks

Here is a great idea for maintaining a positive working environment in the contact centre.

Encourage your agents to personalise their desk space with photographs, personal mementos, positive customer feedback and certificates of achievement, as these can act as great “pick me ups” during a challenging shift.

You can help keep these “pick me ups” up to date by having photo booths at all of your company events – giving out free prints to your agents on Monday morning – and giving out regular in-house awards for ‘Agent of the Month’ or ‘Best Customer Experience’.

Published On: 28th Apr 2015 - Last modified: 6th Jul 2017
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