Events

Quick Calendar

Webinar: How to Reduce Customer Effort in the Contact Centre
Jun
29

Online

Webinar

Digital Transformation Webinar
Jun
30

Online

Events

Forum Regional Best Practice days – Newcastle
Jul
5

Newcastle

Events

Planning For Social Customer Service Excellence – July 2017
Jul
11

London

Events

Forum Regional Best Practice days – Solihull
Jul
11

Solihull

Events

CloudFest Liverpool
Jul
13

Liverpool

Events

Upgrading Your Proactive Customer Service Strategy – July 2017
Jul
18

London

Events

Realtime Masterclass
Jul
19

Events

Aspect VIA Limitless – Manchester
Jul
19

Manchester

Events

Closing Date for ECCCSA 2017 Entries
Jul
28

UK

Events

How To Create An Innovation-Based Service Culture – August 2017
Aug
2

London

Events

Staples Site Visit: Workforce planning: engaging stakeholders Europe-wide
Sep
5

Birmingham

Events

Sky Betting & Gaming Site Visit: Betting: a game changing culture releases potential
Sep
6

Leeds

Events

The TUI Site Visit: Releasing potential: gain the attention of the board
Sep
7

Swansea

Events

BT Site Visit: From push to pull: empowering local engineers
Sep
11

Newcastle

Events

Three Ireland Site Visit: Real-time & insight: the beating heart of a connected business
Sep
12

Limerick

Events

The Financial Conduct Authority (FCA) Site Visit: Service excellence and quality assurance
Sep
13

London

Events

IFDS Site Visit: Breathing new life into the Back Office
Sep
14

Basildon

Events

Webinar: 7 Ideas to Improve your Quality Management
Sep
14

Online

Webinar

Call Centre & Customer Services Summit – September 2017
Sep
18

Manchester

Events

Realtime Masterclass
Sep
19

Events

L&G Site Visit: Simplifying Service: put people at the heart of change
Sep
21

Hove

Events

Webinar: Increasing Take up of Self Service
Sep
21

Online

Webinar

National Awards Gala
Sep
26

Manchester

Events

CX17 Customer Experience Event
Sep
27

London

Events

Listen 2017
Oct
25

Florida

Events

National Planning Conference
Nov
28

Warwickshire

Conferences

ECCCSA 2017 Awards Ceremony
Nov
28

London

Events

National Quality & Customer Experience Conference
Nov
29

Warwickshire

Conferences

National Data, Analytics & Insight Conference
Nov
29

Warwickshire

Conferences

Training Classes

Using Intelligent Assistance & Bots to Transform Self-Service – July 2017
Jul
11

London

Training and Workshops

Designing Omni-Channel Customer Service Experiences
Jul
18

London

Training and Workshops

Upgrading Your Proactive Customer Service Strategy
Jul
20

London

Training and Workshops

How to Design & Deliver Mobile Customer Service
Aug
1

London

Training and Workshops

Back Office Workshop
Sep
12

Birmingham

Training and Workshops

Accelerating Your Digital Customer Service Strategy
Sep
19

London

Training and Workshops

BSc Customer Contact Planning and Management
Sep
20

Belfast

Training and Workshops

Advanced Certificate in Customer Contact Planning and Management
Sep
20

Manchester

Training and Workshops

Advanced Diploma in Customer Contact Planning and Management
Oct
17

Manchester

Training and Workshops

Using Intelligent Assistance & Bots To Transform Self-Service – November 2017
Nov
9

London

Training and Workshops

Advanced Certificate in Customer Contact Planning and Management
Nov
29

Manchester

Training and Workshops