Events

Quick Calendar

Creating Customer Centric Support – A Service Design Masterclass London
Aug
30

London

Events

Staples Site Visit: Workforce planning: engaging stakeholders Europe-wide
Sep
5

Birmingham

Events

Sky Betting & Gaming Site Visit: Betting: a game changing culture releases potential
Sep
6

Leeds

Events

Making Your Metrics Matter Masterclass – Birmingham
Sep
6

Birmingham

Events

The TUI Site Visit: Releasing potential: gain the attention of the board
Sep
7

Swansea

Events

BT Site Visit: From push to pull: empowering local engineers
Sep
11

Newcastle

Events

Three Ireland Site Visit: Real-time & insight: the beating heart of a connected business
Sep
12

Limerick

Events

Making Your Metrics Matter Masterclass – Manchester
Sep
12

Manchester

Events

The Financial Conduct Authority (FCA) Site Visit: Service excellence and quality assurance
Sep
13

London

Events

IFDS Site Visit: Breathing new life into the Back Office
Sep
14

Basildon

Events

Webinar: 7 Ideas to Improve your Quality Management
Sep
14

Online

Webinar

Call Centre & Customer Services Summit – September 2017
Sep
18

Manchester

Events

Realtime Masterclass
Sep
19

Events

Making Your Metrics Matter Masterclass – Dublin
Sep
19

Dublin

Events

CloudFest London
Sep
20

London

Events

Zendesk Presents Conversation Club London
Sep
20

London

Events

L&G Site Visit: Simplifying Service: put people at the heart of change
Sep
21

Hove

Events

Webinar: Increasing The Take up of Self Service
Sep
21

Online

Webinar

Transforming Customer Experience with a Cloud Contact Centre
Sep
21

London

Events

National Awards Gala
Sep
26

Manchester

Events

CX17 Customer Experience Event
Sep
27

London

Events

Webinar: 5 Ways to get Agents to Improve Customer Experience
Sep
28

Online

Webinar

Webinar: Contact Centre Metrics
Oct
12

Online

Webinar

Get Connected 2017
Oct
12

London

Events

Webinar: Being Super-Busy – The Modern Excuse For Not Coaching Staff
Oct
19

Online

Webinar

Listen 2017
Oct
25

Florida

Events

Webinar: How to Reduce Inbound Call Volumes
Nov
9

Online

Webinar

Webinar: How Technology can help your Contact Centre to Expand
Nov
16

Online

Webinar

National Planning Conference
Nov
28

Warwickshire

Conferences

ECCCSA 2017 Awards Ceremony
Nov
28

London

Events

Webinar: 10 Easy Ways to Improve Customer Satisfaction
Nov
28

Online

Webinar

National Quality & Customer Experience Conference
Nov
29

Warwickshire

Conferences

National Data, Analytics & Insight Conference
Nov
29

Warwickshire

Conferences

Webinar: Knowledge Management and the Contact Centre
Nov
30

Online

Webinar

Training Classes

Back Office Workshop
Sep
12

Birmingham

Training and Workshops

BSc Customer Contact Planning and Management
Sep
20

Belfast

Training and Workshops

Advanced Certificate in Customer Contact Planning and Management
Sep
20

Manchester

Training and Workshops

Accelerating Your Digital Customer Service Strategy
Sep
26

London

Training and Workshops

Advanced Diploma in Customer Contact Planning and Management
Oct
17

Manchester

Training and Workshops

Using Intelligent Assistance & Bots To Transform Self-Service – November 2017
Nov
9

London

Training and Workshops

Advanced Certificate in Customer Contact Planning and Management
Nov
29

Manchester

Training and Workshops