COVID-19 UPDATE. Essential Reading - How to Prepare the Contact Centre for Coronavirus - Setting up a Contact Centre from Scratch - How to Deal with Increased Contact Volumes or our Coronavirus articles. You also may find it useful to find suppliers of Cloud Contact Centre Solutions, Homeworking or Headsets.

Call and Contact Centre Training Classes and Workshops

Here are a selection of Call and Contact Centre, Customer Service and Customer Experience Training Classes taking place throughout the year.

Attending one of these training classes provides a great experience and offers an expertise that other materials cannot offer.

These training classes have been selected specially by us to give you the best possible learning experiences.



7th May 2020
omnitouch high performance management for inbound contact centres

7th May 2020 - 8th May 2020
Eltville am Rhein, Germany
Details
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14th May 2020
Omni channel high performance management for inbound contact centres

14th May 2020 - 15th May 2020
London
Details
Register Now
23rd July 2020
omni touch quality assurance

23rd Jul 2020 - 24th Jul 2020
Eltville am Rhein, Germany
Details
Register Now
10th September 2020
How to Monitor & Coach Frontline Agents – Rheingau Germany

10th Sep 2020 - 11th Sep 2020
Eltville am Rhein, Germany
Details
Register Now
5th November 2020
omnitouch high performance management for inbound contact centres

5th Nov 2020 - 6th Nov 2020
Melbourne
Details
Register Now
9th November 2020
omnitouch ccxp exam preparation course

9th Nov 2020 - 10th Nov 2020
Melbourne
Details
Register Now
11th November 2020
omni touch quality assurance

11th Nov 2020 - 13th Nov 2020
Melbourne
Details
Register Now
 
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