Here are a selection of Call and Contact Centre, Customer Service and Customer Experience Training Classes taking place throughout the year.
Attending one of these training classes provides a great experience and offers an expertise that other materials cannot offer.
These training classes have been selected specially by us to give you the best possible learning experiences.
- Learn Why Customers Contact
- Involve Agents in Strategy
- Fix 3 Common Process Problems
- Make Customer Feedback Visible
- Train your Team Leaders Well
- Stop the Obsession with Efficiency
- Stop Firefighting - Start Planning
- Write the Business Case
- Give Agents the Right Tools
- Create a Positive Culture
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