Call and Contact Centre Training Classes and Workshops
Here are a selection of Call and Contact Centre, Customer Service and Customer Experience Training Classes taking place throughout the year.
Attending one of these training classes provides a great experience and offers an expertise that other materials cannot offer.
These training classes have been selected specially by us to give you the best possible learning experiences.
Don't do ANYTHING until you have done these 10 things!
- Learn Why Customers Contact
- Involve Agents in Strategy
- Fix 3 Common Process Problems
- Make Customer Feedback Visible
- Train your Team Leaders Well
- Stop the Obsession with Efficiency
- Stop Firefighting - Start Planning
- Write the Business Case
- Give Agents the Right Tools
- Create a Positive Culture
Read the Contact Centre
Manifesto
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The Customer Experience in a Data-Driven Era https://t.co/dGWA9A3WV8 @diabolocom_UK #cctr https://t.co/rr7olINNIF
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(14 hours ago )
RT @NewVoiceMedia: A Guide to Call Routing in the Contact Centre https://t.co/PR5Q5hm2ws #cctr @callcentrehelp
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(15 hours ago )