Evolution of Contact Centre Planning – The Do’s & Don’ts of Scheduling With Excel


August 13, 2020 – 11:00 AM – 12:00 PM (GMT)

Do you use spreadsheets in workforce planning? Then this webinar is for you! Together with resource planning experts we will talk about best practices and useful Excel hacks that make a resource planner’s life easier.

What you will learn in this free webinar:

  • The basics of spreadsheet-based planning
  • Common challenges and Excel pitfalls to avoid
  • Latest tips & tricks to master resource planning in Excel
  • Our favourite spreadsheet hacks curated by WFM experts
  • The evolution of planning models in Excel
  • Giveaway: A free Excel cheat sheet after the webinar

Published On: 10th Aug 2020 - Last modified: 18th Aug 2020
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