First Contact Resolution: Get It Right, First Time, Every Time Webinar


THE DATE: Tuesday 20 June

THE LOCATION: Online

THE DESCRIPTION: Improving CX and contact centre performance is top of the list for many. So where does improving FCR fit in? And is this a priority for you?

FCR and productivity go hand in hand. By getting it right first time, every time, both the customer experience and agent performance are improved.

Hear more about the benefits of improving FCR in this webinar. Dave Amps, our Customer Solutions Director, reveals common pitfalls and shares top tips when considering FCR as part of your CX strategy.

THE ORGANISERS: Netcall

Published On: 30th May 2017 - Last modified: 27th Feb 2019
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