COVID-19 UPDATE. Essential Reading - Coronavirus articles - Setting up a Contact Centre - Dealing with Increased Contact Volumes. Find suppliers of Cloud Solutions, or Homeworking.

FIVE CRM


FIVE CRM Logo

While there are many CRMs on the market, FIVE CRM is the most focused CRM for call centres. The system can be used either stand-alone or in conjunction with a dialler system such as TCN.

fivecrm.com

Contact Name: Jack Hodges

Tel No: UK: 01249 566010 US: 727 474 1407

Contact Email: jack.hodges@fivecrm.com

Profile:

While there are many CRMs on the market, FIVE CRM is the most focused CRM for call centres. The system can be used either stand-alone or in conjunction with a dialler system such as TCN. If used stand-alone, the system has various CTI options (including generic TAPI and VoIP connections), which means it can do both preview and progressive dialling out of the box.

  • Although FIVE CRM was designed from the outset for high-volume outbound calling, it can now also handle inbound calls just as well.
  • The amazingly flexible interface can be easily configured by non-technical people, who are also able to create their own reports, call scripts and workflows.
  • The built-in gamification and advanced email marketing set this system apart from other CRM and call centre systems.
  • As a CRM with call centre features, FIVE CRM includes a wrap-up screen as standard as well as full contact history and configurable record profiling fields.

The open API can be used in a range of ways, including:

  • Web contact forms
  • Importing data
  • Running reports remotely

The native Android app allows admins to run reports remotely on their mobile device.

Social Media:

Twitter Handle: https://twitter.com/fivecrm
LinkedIn Company Page: https://twitter.com/fivecrm
Facebook Page: https://www.facebook.com/FIVECRM/
Blog: https://fivecrm.com/blog

Address: Lansdowne Court, Bumpers Way, Chippenham, Wiltshire, SN14 6RZ

Weblink: https://fivecrm.com

Categories:

  • Call Centre Software
  • Customer Relationship Management (CRM)
  • Scripting

Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.