Five Key Initiatives to Help you Transition From a Call Center to a Customer Experience Center – Webinar
THE DATE: 5 April 2016 10:00 AM – 11:00 AM Central Europe Time
THE DESCRIPTION: In today’s hyper-connected world, the customer is in control. While some companies know this and are moving towards delivering greater customer experience, unsuccessful attempts to realize this means that only a hand-full of companies operate in a truly customer-centric way. Those that do are keeping their current customers and securing new business from those that lag behind.
In order to gain and keep customer’s trust and loyalty, Customer Experience Executives will need to focus on delivering a great service consistently across multiple channels and at every opportunity work out ways in which they can reduce customer effort. Furthermore, they will need to very quickly educate themselves and develop a deep understanding of the desired customer journeys. This will help them make the transition from running a traditional call center into a customer experience center.
Join Jason Andersson, Research Director at IDC Nordic and Thomas Rødseth, Vice President Product & Marketing at Intelecom Group for a webcast which will focus on:
- What are the new customer expectations?
- Best practice steps towards delivering a great Customer Experience
- How to ensure a consistent and single view of the customer across all communication channels
- Customer examples of their path towards Customer Experience Centers
10:00 am – 10:25 am Customer Experience is in transition
10:25 am – 10:45 am Customer Engagement and Omni-channel
10:45 AM – 11:00 Q & A
THE ORGANISERS: Intelecom