Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Try one of these Pages
Something has gone wrong and the page you're looking for may have moved.
Try searching the database
Related articles
16 to 24 Years Olds and Employment Prospects
Advice on Younger Workers Hi all, there has been a lot of focus recently about the levels of unemployment for 16 to 24 y..
Read more...
25–34 Year Olds are The Easiest Advisors to Motivate
According to our polls, individuals who are 25–34 years old and work in the city centre are the easiest call centre a..
Read more...
Using AI to Predict and Engage When Prospects Are Ready to Buy
Lara Booth of Genesys shares an Artificial Intelligence (AI) strategy that will help your organisation to boost sales th..
Read more...
How do I – keep on the right side of employment law when recruiting?
It might seem like a minor offence to some, but the authorities don’t take kindly to UK businesses flouting employ..
Read more...
Teleworking Is Happening and It’s Changing the Employment Landscape
Telecommuting is identified generally as a win–win for employers and employees. Businesses gain access to a broader ta..
Read more...
CIOs Believe AI Will Improve CX and Profit in the Coming Years
Craig McGill at 8×8 takes a look at some of the findings of a new report that reveals CIOs believe AI will improve ..
Read more...
Mitel Celebrates a Legacy of Innovation at 50 Years
Mitel is proud to celebrate its 50th anniversary this month. Since its founding in 1973, the company has been at the for..
Read more...
2020 vision: What will the call centre look like in ten years’ time
What will the call centre look like in ten years’ time? Ten years can see great technological advances, and call c..
Read more...
Podcast – What Will a Good Call Centre Advisor Look Like in Ten Years
The Contact Centre Podcast: Series 3 Episode 4 In this episode, Martin Jukes, a highly experienced consultant in all are..
Read more...
5 Call Centre Technologies No One Foresaw 30 Years Ago
We asked Peter Massey what call centre technology no one saw coming 30 years ago. Quick Overview The 5 technologies we c..
Read more...
How the Contact Centre Industry Has Changed Over the Past Five Years
To celebrate Engineer’s Day 2019 in India, we had a conversation with Prashant Sharma, who was recently appointed ..
Read more...
How NICE inContact Has Grown Over the Past Two Years
Sheila McGee-Smith gives her account of how NICE inContact has grown, as a company, over the last two years. NICE and NI..
Read more...
Editor's Pick
21 Tips to Make Your Customers Feel Truly Valued
Top 10 Use Cases for Speech Analytics
How to Improve Forecast Accuracy
5 Things Creative Leaders Do Differently
Latest Resources
White Paper: How to Empower Your Agents and Elevate Customer Experience
Guide: Work From Home vs Return To Office
Upcoming Events
Advancing CX With GenAI-Powered Innovation – Webinar
Tue 02 Apr 2024
Introducing EnghouseAI – Practical AI for Smarter CX – Webinar
Thu 04 Apr 2024
Latest Insights
How Did Remote Work Revitalize Collaborative CX?
5 Signs You Need a VoiceBot
Featured Articles
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
The Key Elements of a CX Lifecycle and Ways to Improve It
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?