24x7 Helpdesk

Topic Views - 2794

24x7 Helpdesk
Hi,

We are currently getting 10,000 inbound calls/month

I ran the Erlang calculator using daily stats and monthly stats. Im getting a different number of Typical agents required.

which one is correct?


Mario

Helper

Call Centre Helper

The monthly is just an estimate
The monthly figures are just an estimate. There is no substitution for breaking it down by each days and then breaking it down by hour.

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question