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Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

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Recently Active Topics

Topic Last Updated Started by Started on Replies
How do you deal follow up upon where the agent is being abused and sworn at? 2 hours ago Carl Reynolds 17th Aug '17 0
Excel File Not Found with Max. Occupancy Limitation 5 hours ago NomanShahzaib 13th Aug '17 1
Sample Caller Verification Guidleines? 5 hours ago JoeSmith 16th Aug '17 1
WFM Standalone Software - Multi-skill Simulation 5 hours ago MichaelM 17th Aug '17 1
Best locations for new call centre 1 day ago NigelCrab 4th Aug '17 3
call center directory service 3 days ago alexalexi 14th Aug '17 1
Outbound manager 6 days ago FunmiGandonu 11th Aug '17 1
Changes to Call Recording and the introduction of GDPR 7 days ago Emma Cook 9th Aug '17 1
FTE and Per Call billing Calculation 7 days ago ShuabeM 2nd Aug '17 1
Avaya ACD time includes Hold time 7 days ago LuisC 3rd Aug '17 1
Getting rid of WFM 7 days ago MikeH 9th Aug '17 1
Web chat only forecasting 7 days ago JoeBell 9th Aug '17 1
Avaya CMS r17 Report issue 7 days ago JeffCarlson 9th Aug '17 1
Forecast Template 1 week ago CraigPoitras 3rd Aug '17 1
Changing Opening times 1 week ago Jr 1st Aug '17 1
Impact 360 Form is published but does not show up on available forms for evaluation 1 week ago YossiLevy 31st Jul '17 1
Outsourcing New Billing Model 1 week ago arabei 29th Jul '17 1
Avaya Aux codes 2 weeks ago Scott 29th May '08 5
Web Based Chat Software 3 weeks ago yipufoy 25th Jul '17 1
How to calculate the number of agents required 3 weeks ago Randerton 10th Oct '11 27
 

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