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Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

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Recently Active Topics

Topic Last Updated Started by Started on Replies
occupancy time per agent 31 minutes ago ShayanNazar 16th Dec '17 0
Looking for Call Centre projects / tenders, where is the best place to find them? 3 hours ago KrisMcGenily 16th Dec '17 0
Lifeproblem 4 hours ago Niti Patil 16th Dec '17 0
Call center services 5 hours ago DavidKrauter 16th Dec '17 1
Call Centers that have quality monitoring at less than 100% 2 days ago JustinZepeda 14th Dec '17 0
Forecasting Abandoned Calls 3 days ago Anon 26th Jan '16 8
New names for Quality Assurance 3 days ago TomCleaver 12th Dec '17 1
What is shift inflex 3 days ago VinodSharma 12th Dec '17 1
How many FTE required for 24 hours 4 days ago VinodSharma 12th Dec '17 1
Third Party information 4 days ago EdwinaPurbrick 12th Dec '17 0
How to calculate First call resolution 5 days ago Jurgen 8th Dec '17 1
Project Plan for new call centre set up 5 days ago Lucia 30th May '08 20
CSAT and CES Scores 5 days ago BenSlack 6th Dec '17 1
interview question for team leader 5 days ago swapnarepudi 11th Dec '17 1
Longest queue in a contact centre - Is this a record? 5 days ago MaryGray 9th Dec '17 1
Agent performance 5 days ago Jurgen 8th Dec '17 1
How calculate fte benefits of AHT reduction 5 days ago IanScurfield 8th Dec '17 1
interpreting words & body lanuage of the phone 5 days ago StellaHenton 7th Dec '17 1
FCR - First Call Resolution Metrics 5 days ago sadams 2nd Dec '11 5
Further to calculating Agent numbers 5 days ago Newbee 21st Nov '11 4
 

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