Community Forum

Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

Call Centre Voice Logo

Recently Active Topics

Topic Last Updated Started by Started on Replies
FTE Calculations 2 hours ago Anon 27th Feb '15 11
Sir I want to transfer to another diploma college 7 hours ago ManthriKarthik 16th Jan '18 0
audio recording 9 hours ago gaynorendeacott 16th Jan '18 0
Call center broker 1 day ago pacognovellino 15th Jan '18 1
Annulised hours 1 day ago Dannyt83 15th Jan '18 1
Erlang formula and question 4 days ago Kevin 19th Nov '09 4
Understanding & using Erlang 4 days ago Dylan 30th Jun '03 2
Accounting for queue carry over between intervals and abandons? 4 days ago DavidKalasky 11th Jan '18 1
At what point are you allowed to hang up on a caller? 5 days ago JoR 27th Jan '11 28
How to calculate the need calls to achieve SLA ? 5 days ago EslamAbubakr 11th Jan '18 1
How to calculate no of agents present in a day 6 days ago ShouryaSharma 9th Jan '18 1
Suggest Another name for a call center agent 6 days ago WaelAhmed 10th Jan '18 2
Parameters for Calculating Average Speed of Answer 1 week ago Hasan 29th Feb '12 5
Occupancy Levels 1 week ago Mark 7th Aug '02 11
Home Working 1 week ago Jschafer 8th Jan '18 1
Live chat payments 1 week ago Jschafer 8th Jan '18 1
Copy of a call I have made 1 week ago TrevorMurray 7th Jan '18 1
Resource planning open surgeries 1 week ago Dannyt83 5th Jan '18 1
Forecasting Call Volume 2 weeks ago KarenBrogan 4th Jan '18 3
required FTE calculation (non-voice) 2 weeks ago Anon 15th Nov '14 3
 

Most Viewed Topics

Topic Posts Views
How to calculate the number of agents required 28 129445
At what point are you allowed to hang up on a caller? 29 47016
Games ideas for an Office Olympic themed incentive 5 41006
how do you deal with call escalation? 6 36565
What should we call our front line call centre staff? 17 27610
AHT Glide Path (Learning curve) calculation 2 16623
Formula to calculate the call resolution 3 15299
I need a good name for a new Contact Centre 7 15231
Regulations on outbound calling times 2 14100
Quality Monitoring Forms 43 12436
Forecasting Service Levels in absence of WFM 13 11594
FTE Calculation Question 17 10853
What makes an outbound sales agent?? 6 10366
Actual Required FTE Calculation 8 9708
Call evaluation criteria 3 9593
grade of service formulas 3 9258
to determine FTE requirements 6 8667
Call Flow Design Best Practice 4 8453
How to answer "Why should we hire you?" in interview? 4 8394
Agents break times 9 8287