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Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

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Recently Active Topics

Topic Last Updated Started by Started on Replies
Doubt about Contact Center Chat KPI's 6 hours ago JorgeCarrillo 16th Oct '17 0
Assign People to different task and Head Counts 11 hours ago EdwardSmith 2nd Oct '17 1
Difference between Call Center and Contact Center? 1 day ago FIDA AL BALUSHI 15th Oct '17 1
Chat KPI's 3 days ago JorgeCarrillo 14th Oct '17 0
High turnover rate of employment at call centers 4 days ago MaryWright 13th Oct '17 0
Newspaper Call Centre - Need advice on quality training... 4 days ago MaryWright 13th Oct '17 0
Actual Required FTE Calculation 4 days ago Anon 8th Jan '15 6
workforce management training 5 days ago AnuradhaSingh 12th Oct '17 1
Tell me a situation 5 days ago Fady karamGhaly 12th Oct '17 1
Erlang calculator assumes 8 hour day, and need a 24/7 coverage 5 days ago AymanElmani 11th Oct '17 1
Forecasting for year on year increases 7 days ago LukeO 9th Oct '17 1
Staffing Calculator for Email queues 1 week ago sayan_guharoy 27th May '10 14
Normalising calls for forecasting FTE requirements 2 weeks ago DorotaMorris 21st Sep '17 2
How to get first client? 2 weeks ago Michael 24th Jan '06 8
Calculate FTE for Webchat 2 weeks ago TonyJones 4th Oct '17 0
caci-forecaster 2 weeks ago Anthony 16th Mar '17 2
Contact Centre client 2 weeks ago SijabulileHlengwa 3rd Oct '17 0
Is there a benckmark for 'Hold Time'... 2 weeks ago DaveAnderson 2nd Oct '17 0
FTE Calculations 2 weeks ago Anon 27th Feb '15 10
Typical working hours for agents in Arizona 2 weeks ago KeithBudurka 30th Sep '17 1
 

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