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Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

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Recently Active Topics

Topic Last Updated Started by Started on Replies
Forecasting Estimate needed 9 hours ago MikeSobie 10th Nov '17 3
What is productive agent ? 1 day ago YogeshFulbandhe 21st Nov '17 1
Agent Portals 1 day ago SimonMeilak 22nd Nov '17 1
How to achieve KPI on customer appt scheduling 1 day ago Yazid Johari 22nd Nov '17 1
Outbound Call Center Forecasting 1 day ago DenisMenard 23rd Nov '17 1
Do all calls to any council staff need to noted down? 1 day ago Ziba Khan 23rd Nov '17 1
Legal time on phone lines 3 days ago LisaBarnes 20th Nov '17 1
Calculate dollar value of an additional second of AHT in call center 3 days ago AmyJones 20th Nov '17 1
Verint Impact 360 Manual 4 days ago Anon 6th May '16 2
Easy Outbound call option for Me, Myself & I 4 days ago JoLondon 20th Nov '17 1
Example of a Telephone Sales Hook 4 days ago SteveSmith 19th Nov '17 1
Suggest me appropriate application/software for callcenter 1 week ago RomiBhattacharjee 16th Nov '17 1
Using cellphone 1 week ago JoaneDaigan 15th Nov '17 1
contacts per order 1 week ago kimEvans 14th Nov '17 1
What KPI's do you use for Customer Care across Social Media? 1 week ago RichardPickles 12th Nov '17 1
Call Volume Forecasting Margin of Error 2 weeks ago GermanCrisanto 8th Nov '17 1
AHT New Trend 2 weeks ago mohamedmogahed 8th Nov '17 1
Repeating calendar months or months where the first day starts on the same day 2 weeks ago JamesCollett 1st Nov '17 3
Tracking Back Office 2 weeks ago MattBrooks 9th Nov '17 1
Weekly long term forecast 2 weeks ago Jr 1st Nov '17 3
 

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