I've been tasked with researching the benefits of voice enabling (speech recognition) our IVR. We are interested in others experiences with this technology, i.e. does it actually allow callers to complete calls in the IVR that had required an agent previously, and if so what is the approximate increase in the IVR completion rate after voice enabling? If anybody out there has any experiences with this, I would really like a chance to discuss it with them.
Thanks in advance,