agentFTE

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agentFTE
Hi, how do the agentFTE refer to as per calculator on https://www.callcentrehelper.com/resource.php?id=61

=AgentsFTE(D18,D20,D22,D24,D27,D29)

where does agentsFTE refer to?

Helper

Call Centre Helper

More details in this link
https://www.callcentrehelper.com/erlang-c-calculator-2473.htm

This uses the Excel Formula
=AgentsFTE(Calls, Reporting_period, Average_Call_duration, Service_level_percent, Service_level_time, Shrinkage)

For example =AgentsFTE(B30,C30,D30,E30,F30,G30)

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