Topic Views - 127

Hi, how do the agentFTE refer to as per calculator on


where does agentsFTE refer to?


Call Centre Helper

More details in this link

This uses the Excel Formula
=AgentsFTE(Calls, Reporting_period, Average_Call_duration, Service_level_percent, Service_level_time, Shrinkage)

For example =AgentsFTE(B30,C30,D30,E30,F30,G30)

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question