AHT Computation

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AHT Computation
Hi,I'm new in this function and i got an idea thru browsing but with the available data that i have, i'd like to know how do i compute for the AHT per agent and the total AHT for the whole project?

Below are the data that i have:
1. Agent Names
2. No. of Tickets (ex. 13)
3. No. of Chats (ex. 9)
4. No. of Calls(ex. 40)
5. Talk time (ex. 3:50:37)
6. Sales (ex. $695.62)

Helper

Call Centre Helper

This article should help
https://www.callcentrehelper.com/how-to-measure-average-handling-time-52403.htm

Measure the call aht, measure the chat aht and add them together.

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