AHT Computation

Topic Views - 1409

AHT Computation
Hi,I'm new in this function and i got an idea thru browsing but with the available data that i have, i'd like to know how do i compute for the AHT per agent and the total AHT for the whole project?

Below are the data that i have:
1. Agent Names
2. No. of Tickets (ex. 13)
3. No. of Chats (ex. 9)
4. No. of Calls(ex. 40)
5. Talk time (ex. 3:50:37)
6. Sales (ex. $695.62)


Call Centre Helper

This article should help

Measure the call aht, measure the chat aht and add them together.

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question