AHT Glide Path (Learning curve) calculation

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AHT Glide Path (Learning curve) calulation
Hello All,

What would be the the best way to calculate the AHT Glide Path?

Is there any template or standard formula i could use?

That will be so helpful

Thank you!

Editor

Call Centre Helper

What do you mean by Glide Path
I am not sure what you mean by "Glide Path"

Here is the standard calculation for AHT

https://www.callcentrehelper.com/how-to-measure-average-handling-time-52403.htm

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