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In this article we share lots of advice for reducing Average Handling Time (AHT) in the contact centre...
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We investigate how you can reduce your Average Handling Time (AHT) without risking advisor quality levels and Customer S..
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Carolyn Blunt highlights a technique that saves advisor (and customer) time on many calls. “So I’ll need the long nu..
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In this article, we look at how average handle times are distributed and detail how this information can benefit your co..
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Following our previous article on how you can improve your call centre’s average handling time, here are 31 more top t..
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Our panel of experts explain how you can remove Average Handling Time (AHT) as a frontline metric. Combine the Net Promo..
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According to our poll, less than half of of contact centres are now using Average Handling Time (AHT) to target agents. ..
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Ben Booth at MaxContact answers the important question on whether or not contact centres should remove AHT as an agent t..
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Carolyn Blunt explains how advisors can take better control of customer calls – and reduce Average Handling Time (AHT)..
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Charlie Mitchell shares some of his favourite ideas for how contact centres can reduce Average Handling Time (AHT). Many..
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Carolyn Blunt explains how to implement an Average Handling Time (AHT) reduction strategy while still maintaining an exc..
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AHT is the amount of time it takes an agent to deal with all aspects of a call – it includes talk time plus After-Call..
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An over-reliance on Average Handling Time (AHT) as an advisor target is damaging customer satisfaction, claims Andrew Mo..
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As evident in our poll, it appears that targeting agents on Average Handling Time (AHT) is becoming less popular in the ..
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In this webinar we will examine a selection of techniques that can be used to reduce Average Handling Times. Thursday 11..
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How long is four and a half minutes? It depends on the context. If you’re rushing to make a flight, it can go by i..
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The Average Handling Time in contact centres, across all sectors, lies somewhere in between 5-9 minutes, according to th..
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