Alternate Department Name for WFM

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I am in a complicated situation here and request you all to help me out,

We have a WFM Team for our Tech Support business of the organization; now at organization level, management has come up with a centralized resource management team and they have named it WFM. As the department name clashes, I have been asked to come with an alternate name for our existing WFM Team of Tech Support business. Hence looking for some suggestions for our Department Name that can be an alternate to WFM.



Account Manager


WFMtech !!

Hi Nicholson,

Thanks for your reply, however the complicated part itself is that I should not use the word "workforce"...


Account Manager


By using abrieviations you are not using the word Pradeep

Just an idea , If anyone else has any ideas just jump in !!


Call Centre Helper

How about the Planning Team?


Yes, I thought of Planning, however scheduling, realtime management and MIS will not be covered under this.

RROC (Reporting and Resource optimization center) is also an option, what do you say about this?

our company is suggesting "Command Center".


Aditya Birla Minacs

Hi Pradeep,

Prashanth here,Command Center/Capacity Planning is the alternate names often used in this industry,

Why not think out of the box,mean being more innovative on this ground for naming convention though it requires more time do Brainstorm.....Are you ok with it?

Hi Prashant,

That is what I am expecting from this forum...

Customer Experience Manager

Miele UK Ltd

One of the places I worked, we called the team the Traffic team, it just seemed to symbolise the non stop workloads LOL




We have a centeralized WFM department which has different specialised groups in it. For real time job we have Command Center, for schedule and forecasting we have RPM ( Resource Planning and Management)similarly we have the Capacity Team. One of our client uses the name Mission Control for there WFM team.


Aditya Birla Minacs


How About

" Resource Optimization Center" [ROC]

or Center Of Excellence Management [CEM]

Innovative yet more relevant to the department.


Capacity Planner


Resource Optimisation is popular I believe!

We use Operation Control.

Any other titles?...
Any other titles?

Thanks for the leads...
Thanks for the leads, Jonty. but I need alternative for Workforce and capacity planning team only.

Better we stick to that team only and get the suggestions.


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