Are you sharing Team Leaders

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Are you sharing Team Leaders
In the call center environment, is there anyone out there with multiple call center supervisors and team leaders? Instead of one team lead assigned to one supervisor, what is your model of how the leads work for the whole department as a whole

Team Leaders should ...
Team Leaders should divide their time equally between people, task and process. For more advice on how to make this a reality, read our article: https://www.callcentrehelper.com/train-team-leaders-well-89862.htm

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