Asking for information about Contact center KPIs

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Asking for information about Contact center KPIs
we are looking for a logical relationship between Four Contact center KPIs Listed below(if there is):
1. Average Service Level
2. AHT
3. Incoming contacts
4. Number of Agents

Helper

Call Centre Helper

It is called the Erlang C Formula
Yes there is a relationship between all 4 of them

1. Average Service Level
2. AHT
3. Incoming contacts
4. Number of Agents

It is called the Erlang C Formula
https://www.callcentrehelper.com/erlang-c-formula-example-121281.htm

Luckily there is a Calculator that can work it out for you
https://www.callcentrehelper.com/tools/erlang-calculator/

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