Aspect eWFM Instruction Manual

Topic Views - 2166



Aspect eWFM
Hi there,
I am currently working with a client that uses eWFM version 5 point something... I am not 100% familiar with the product as yet and would like to get my hands on an instruction manual for the product if possible (user guide, configuration manual, etc.) Does anyone have any idea as to where I might be able to get electronic copies of this info? If it's public domain, perhaps someone could email me a copy?
Thanks in advance!



I am the proud owner of a TCS Series 5 CBT (v1.1) - Lucky me!!!

Give them a call they might still have some knocking around...

Telecom/Reporting Analyst

Outsource callcenter

I have a users manual
You have hidden your email address, so I can't send them to you.
Send me a note, (Make sure you identify yourself in the subject or it will be deleted as Spam) and I will be able to send it to you.




How do I contact you?
Hi Marianne, thanks for the offer. I'm struggling to find how to contact you, as it seems your email address is not public either! Am I missing something???



email address
Hi Marianne,

If you are able to email me the manual it would be greatly appreciated.


Telecom/Reporting Analyst

Outsource callcenter

Emailing it now.
Please let me know if it gets to you.



Banking Co.

I would like to have the manual too.
Hi Marianne,

Can you please email the manual to me too?

Thanks You very Much!



J & P Design

Hi everyone,

I too am a call centre consultant who as part of my work deal with aspect workforce management users but i have no manual. Could one be sent to me as well please????????

Network Engineer

Access Unlimited

Please send me the docs on the Workforce management as well Please
I have a customer that has workforce management and I'm going in blind. Please send me the any docs you may have so that I can get a better understanding on what Im looking at ...
Thanks so much ..


Software Company

Me too. . .
That can be useful too me please email that to



Mission Control Analyst


eWFM Manual
I could really use an eWFM manual since im running almost blind here, so if any of you has one and could send it to me I'd really appreciate it.

MIS analyst

Bank Co.

ewfm manual
Hi.. we have newly started using aspect in our call center. I would really appreciate to receive the user manual.. it is so complicated!!
Thanks in advance



eWFM Manuals
I seem to remember that eWFM (and other Aspect) manuals are available on Aspect's website. You need to register to use their 'e-services' to get at them, for which you need to be a customer. Plenty of other bits there too.



Call Center Consultancy

Hi Marianne Marrou
<p>Hi Marianne Marrou,
I am working in a call centre who has lately implemented Aspect E-WFM, where can i find respective data which could help me in learning about different functionalities in forecasting and scheduling, etc., If you have a manual could you please forward the same me.
Awaiting your reply.

MI Capability Manager

Vertex DataScience Ltd

Dear Indept
Sharing information is usually a two way street.

Hiding behind a faceless profile and using a temporary yahoo account really goes a long way to building and fostering relationships.



Hi Marianne
Could you send me the manual as well

It would be much appreciated!!


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I'm hoping that a good hearted soul will share a EWFm User Mnaual.

Digital Media Manager

Call Centre Helper

Hi all,You a...
Hi all,

You are welcome to contact Colin Whelan (principal solutions consultant for WFO) if they need anything

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