Avaya CMS - ACW per Skill

Topic Views - 187

ACW definitions
hi all,

Can you tell me if there is a report or a way to build a report in Avaya CMS R18, to see the automatically assigned ACW per Skill?

Thank you for your help!


Call Centre Helper

Custom Report
You should be able to do this with a custom report.

In terms of standard reports, can you get this from the Agent Group Occupancy with ACW per Interval report?

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