AVAYA CMS REPORT - transferred calls to specific vdn

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AVAYA CMS REPORT - transferred calls to specific vdn
Hi all,

can I create a report (historical if possible) that shows the transferred calls to a specific vdn (TRANSFERRED shows ALL transferred calls)?

the call enters in ALFA vdn and the agent is able to transfer the call to vdn beta, gamma, delta,..

I have to see only the calls transferred to vdn beta.

I use CMS Supervisor r18

Thanks in advance and best regards


Call Centre Helper

Search Google
If you search "avaya cms reporting guide" you should be able to find a document called Avaya CMS Supervisor Reports - Avaya Support.

This shows details of all of the vdn reports and the labels that you should need to build a custom report.

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