I use Avaya CMS Supervisor R18 and I would need:
1) historical report that shows aht/att of the calls released by the agents:
agent, date, n. calls handled, number of calls released, aht/att calls released
2) historical report that displays number of calls released by agents under 15 seconds:
agents, date, n. calls, aht/att for each call under 15 seconds
how could I do?
I am not practical and I would ask you the detailed steps, let me know if you need more information.
thanks in advance!