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During 2016 the average cost per call in a contact centre is £3.64 Poll – “On average, what is your cost per ca..
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Cost Per Channel (call, Mail, Chat, Messaging ,etc.) Dear all, I’m looking for a study or any materials stating ho..
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The performance of contact centre advisors can vary greatly, in terms of both approach and style, even when handling the..
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I have seen many Calls/Customers Per Hours discussions over the net about whether or not Call Centres should use this as..
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