Average time in minutes to score a call

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Average time in minutes to score a call
I work with our QA team in a health care setting in a patient contact center. I am looking for the average time it takes for QA teams to score a call. Please note that we are manually scoring calls on a form electronically. We do not use voice recognition or AI to expedite scoring at this time.


Call Centre Helper

Typically three times the call duration
This one is a bit like how long is a piece of string.

Typically it is 3 times the call duration plus any time needed for coaching and calibration.

There are a whole range of great articles on the web site

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