Answer for Back Office Service Level
Hello Jonty, thank you for your response,
I am trying to work out the number of items processed with a service level period of 48hrs / 5 days.
I have been tasked with projecting service level for an anticipated volume of work, the work in question has a 5 day service level attached were we must log all items within this time frame. However we are anticipating a back log of work items, therefore, I am looking for a calculation that can project service level including back logged items, for the items processed after 5 days.