Back Office Staffing
I need some help with coming up with the staffing need for our recently created BO team. They complete multiple tasks that they handle and I was able to break down the tasks and show the staffing need for all the tasks if they were to be completed with in 24hrs. now i've been asked to show what the need would be if the turn around time was 48 hours and then at 72 hours. Im used to dealing with inbound calculations with the phones and not really sure how to approach a delay type of service level. Any help of how to approach this would be appreciated.. There are a total of 7 different tasks of which I have the monthly volumes and the AHT per task.