Battle box/ kit boxes

Topic Views - 195

Customer Care Manager

Battle box/ kit boxes
I am wondering if any other contact centre creates battle boxes/ kit boxes that are quick easy go to resources for when you may experience any system issues or even have down time or adhoc team coaching?

These are designed as short bursts of knowledge/ updates/ activities to conduct with a team of agents in order to help enhance and build upon their skills and knowledge.

I would love to hear from anyone that does something similar with the view to sharing ideas and best practice.

Thanks in advance

Editor

Call Centre Helper

Sounds like a good idea
I have not seen anything like this, but it seems like a good idea.

If you find out any more or experiment with it please drop me a line.

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