Best Practice when working from home

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Best Practice when working from home
Our call centre has been closed for incoming calls since March due to the pandemic and we've been making outbound calls on mobile phones when needed. We're now looking to increase our incoming calls in a more controlled way, as many of the team will continue to work from home. Does anyone have any best practice guidance for call centre agents working from home on a long-term basis using mobile phones?


Call Centre Helper

Don't use mobile phones
I don't think that mobile phones is a very sensible way to handle this. There are better solutions using cloud technology that allow you to deliver the phone conversation over the broadband link using a headset.

You can find a suitable system by exploring the companies on this link

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