Best script for a fee waiver (denied)

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Best script for a fee waiver (denied)
How can you deliver in a positive way that the customer's request to have a fee waiver is denied?

answers will be much appreciated

Helper

Call Centre Helper

Does this article help
I can imagine that this is a common situation currently.

Does this article help?
https://www.callcentrehelper.com/replace-negative-words-postive-alternatives-customer-service-143280.htm

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