Best way to calculate resource required for email demand

Topic Views - 1559

Best way to calculate resource required for email demand
Hi all


Would someone please be able to advise what us the best tool on the site to calculate resource required for a particular type of email that my CC receives? Note that the AHT for these pieces of admin are 25 mins and we usually have approx 2 days to respond..

Any help would be much appreciated!


Thanks in advcance

Helper

Call Centre Helper

Use an Erlang Calculator

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question