Business Continuity Plan

Topic Views - 981

Business Continuity Plan
What is business continuity plan?

What portion of budget to be used to maintain the plan in a call centre environment?



Call Centre Helper

Disaster Recovery Plan
A Business Continuity Plan is another word for a Disaster Recovery Plan.

In other words a plan in case there is a serious problem for the contact centre

Example scenarios
- Snow so nobody can get into the office
- A fire in one location
- A power outage in one location
- A product recall

These are all pre-prepared plans that you will put into effect if the disaster happens.

As regards to what proportion of budget then that all depends upon how mission critical your business is.

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question