Calculate FTE needed per hour and create shifts

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Calculate FTE needed per hour and create shifts
Hi everyone,

is there any software capable to tell me how many FTEs i need per interval, every 15 minutes, 30 minutes or an hour and then suggest me the different shifts that i should have in order to meet the requirements?

Thank you.

Editor

Call Centre Helper

Erlang Calculator
The first part to your question is to use an Erlang Calculator
https://www.callcentrehelper.com/tools/erlang-calculator/
For the second part see this article
https://www.callcentrehelper.com/the-best-shift-patterns-for-the-contact-centre-16763.htm

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