Calculate stuff

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Calculate stuff
Hello,

Can you please help me to know , if I have a call center works 247, in one shift I must have 5 employees, How many employees I should have ??
considering that the employee would work 5 days per week.

Appreciated,

Thank you.

Helper

Call Centre Helper

Have you tried the Erlang Calculator?
The only way to do this is to look at the incoming volume and break this down by half hour or 15 minute interval. You may find that the Erlang calculator is very effective in helping you to do this. Set the incoming time period to one week.

https://www.callcentrehelper.com/tools/erlang-calculator/

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