Calculating FTE on ASA

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Calculating FTE on ASA
Hi, I want to calculate FTE based on an ASA of 180 Seconds.
Is there a formulae for that.

The usual calculator would not answer it.


Call Centre Helper

Play around with an Erlang Calculator
If you want an average speed of answer of 180 seconds, then use a service level of 50% of calls answered in 180 seconds.

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