Calculating FTE on ASA

Topic Views - 422

Calculating FTE on ASA
Hi, I want to calculate FTE based on an ASA of 180 Seconds.
Is there a formulae for that.

The usual calculator would not answer it.


Call Centre Helper

Play around with an Erlang Calculator
If you want an average speed of answer of 180 seconds, then use a service level of 50% of calls answered in 180 seconds.

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question